If you are having trouble accessing an old email address associated with a YouWorkForThem account (for example, a previous employee’s purchases), this guide will help you regain access and update your account information.
Step-by-Step Resolution
- Request your system administrator to set up a new email redirect from the old, inaccessible email address to an email address you can access (e.g., your own email address).
- Visit the YouWorkForThem website, navigate to the login window, click on the “Forgot Password” link, and enter the old, inaccessible email address that is associated with the YouWorkForThem account.
- Our system will send the password reset link to the old email address. The new redirect set up by your system administrator will ensure that the email is forwarded to the accessible email address you provided.
- Check your accessible email inbox for the password reset link, click on it, and follow the instructions to reset your password.
- Log in to your YouWorkForThem account using the new password, and the inaccessible email address as the username.
- After logging in, visit the account area and update the email address associated with your account to the new preferred and accessible address. Important: any new email address you define will serve as your new YouWorkForThem username.
By following these steps, you can successfully regain access to your YouWorkForThem account linked to an old, inaccessible email address and update your account information. If you need further assistance or have any additional questions, please feel free to reach out for support.